Use this category to report issues or request enhancements for systems, applications, or platforms used by EFSC faculty and staff. This includes internal tools, reporting systems, instructional platforms, and administrative applications not covered by specialized categories such as Banner, Argos, Salesforce, OnBase, or myEFSC.
This category is intended for technical support and improvement requests, not access provisioning.
✅ Examples of Appropriate Requests
- System errors, bugs, or performance issues affecting faculty/staff tools.
- Broken links, missing data, or incorrect behavior in dashboards or reporting platforms.
- Feature or workflow enhancement requests for internal systems.
- Support for instructional or administrative platforms not listed elsewhere.
- Issues with form routing, data syncing, or integration between systems.
📄 Required Information for Ticket Submission
- 👤 Full name and B number of the user.
- 🖥️ Name of the system or platform involved.
- 📝 Clear description of the issue or enhancement request.
- 📎 Screenshots, error messages, or documentation (if applicable).
- 📅 Date/time the issue was observed or enhancement is needed by.