Use this category for any issues or requests related to State Reporting, including data submissions to the Florida Department of Education (FLDOE), certification processes, data corrections, and reporting approvals. This category supports the reporting of personnel, enrollment, financial aid, and other institutional data required by the Florida College System.
Examples of Appropriate Tickets:
- 📝 Requests to correct or update data submitted to the state
- ✅ Questions or issues related to data certification and approval workflows
- 📊 Requests for specific data extracts or reports used in state submissions
- 🔄 Assistance with reporting cycles, such as PDB (Personnel Database), APR (Annual Personnel Reports), or affordability reports
- 🧩 Issues with Banner data mapping or state code validation
- 📂 Requests to create or modify indexing categories or reporting tables used in submission scripts
📄 When submitting a ticket, please include:
- The reporting cycle or submission type (e.g., Fall PDB, APR, Affordability Report)
- A brief description of the issue or request
- Any supporting documentation, such as error logs, screenshots, or data samples
- The affected Banner tables or data sources, if known
- The name of the data owner or approver involved (if applicable)