Use this category for any issues or requests related to Banner Communication Manager (BCM) and associated text messaging or voice campaign services.
When submitting a ticket, please include:
- 📝 Brief description of the issue or request
- 📱 Type of campaign (Text or Voice) and intended audience
- 📄 Details of the message content and desired delivery schedule
- 🧭 Application or platform involved (e.g., BCM, texting app, voice system)
- 📷 Screenshots or error messages, if applicable
Examples of Appropriate Tickets:
- Problems sending or receiving messages via BCM
- Errors or failures in scheduled text or voice campaigns
- Requests to launch new outgoing texting campaigns (e.g., registration reminders, financial aid alerts)
- Requests to initiate voice campaigns for outreach or notifications
- Issues with third-party text messaging applications integrated with Banner